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Frequently Asked Questions

Here's a listing of some commonly asked questions here. If you don't see a problem/solution listed below that applies to your situation please send us an e-mail: info@promothingsinc.com or phone us at: 630-243-6200 or 800-499-4455.

Bullet Point What is a "setup" charge? Anytime a product is imprinted with a logo, a screen or film must be made to apply that logo. Each color requires a separate film/screen; therefore, a 2–4 color logo will cost considerably more than a one color imprint. In the case of more than one color in the logo, each color is a separate setup/screen charge.
Bullet Point What is "camera ready art?" Many clients consider a business card as camera ready art. One must look at the art and consider how clean or clear it appears. Remember that the art presented will be made into a film and that the camera literally transfers all the marks and lines. Letterheads and business cards are not camera ready. There is some bleeding of ink on the paper stock, so the lines are not as crisp as true camera ready art. Generally, the printer for your letterhead can provide a sheet with the logo in various sizes and color separated, if necessary. 
Bullet Point What is "straight line copy?" Straight line copy is exactly 1-6 words in a straight line format using standard text in one or more lines. An example is a company name, address and phone number. One must be specific on the font, all upper or all lower case or a mix, and how many lines of copy or captions they require. Please note that a corporate logo is NOT straight line copy.
Bullet PointWhy are there minimum orders? Manufacturers must set up for production with your product, specific logo, special color selections and location. Each order is custom, so to set up all the basics can be time consuming. They need to recoup those costs in the product. Many times the setup is figured in the cost of the item itself. If you order 1-10 quantity for a 50 cent item, the total purchase price is $5.00. But the labor alone could be $100-$150. If the quantity is 100 items, a $1.00 labor cost could be added to the product. For example, 10 items at the cost of 50 cents plus the labor cost of $100 is $105. 100 items at $1.50 is $150. In this case, it is more cost effective to order the 100 items which is probably the manufacturer's suggested minimum.

13151 W. Huntmaster Lane
Lemont, IL 60439
Phone 630-243-6200 or 800-499-4455
Fax 630-243-6222
Specialists providing unique ways to promote your product or service!

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